Frequently Asked Questions

Expert answers to your beauty and skincare inquiries.

Are your products cruelty-free and vegan?

Yes, Luxe Research is committed to ethical beauty. All our formulations are 100% cruelty-free and we offer a wide range of vegan-certified products.

How long does shipping typically take?

Standard shipping within the continental US takes 3-5 business days. International shipping varies by location but typically arrives within 7-14 business days.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If you are not happy with your results, you can return the product even if it has been opened for a full refund or store credit.

Are Luxe Research products safe for sensitive skin?

Our products are dermatologist-tested and formulated without parabens or harsh sulfates. However, we always recommend performing a patch test before full application.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking link. You can also track your status directly through your Luxe Research account dashboard.

Do you offer professional or bulk discounts?

Yes, we have a professional program for licensed estheticians and makeup artists. Please contact our support team to apply for a professional account.