Returns & Exchanges

At Luxe Research, we stand behind the efficacy of our formulas, but we understand that skin needs can vary. If you are not completely satisfied with your purchase, we offer a 30-day return window for a full refund or exchange.

1

Initiate Your Request

Log into your account portal and select the order containing the item you wish to return to receive an automated Return Authorization Number.

2

Prepare Your Package

Securely pack the product in its original packaging, ensuring it is at least 50% full, and include your printed Return Authorization slip inside the box.

3

Ship to Our Lab

Affix the prepaid shipping label provided via email and drop your package at any authorized carrier location for tracked delivery back to our facility.

4

Quality Inspection & Refund

Once our team inspects the return, your refund will be processed to the original payment method within 5-7 business days, excluding original shipping fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing